Crisis Management: How do you handle communication a crisis?

The COVID-19 pandemic has changed the world as we know it. It has disrupted a large number of industries including travel & hospitality.

Many other businesses such as telecommunication, manufacturing and retail have also been hit hard, as businesses scramble to understand what is actually going on. Very few businesses would have planned for a global event on this magnitude – no one saw it coming!

Video conferencing & working from home was not a mainstream event, and organisations were not equipped to support employees working from home.

Now workforces are geographically spread out as most businesses are forced to work from home, what is the plan if a crisis occurs within your business? If you need to alert a team of employee’s, how do you reach them? What technology solutions do you have in place?

Voice Broadcasting

Voice Broadcasting is an in-house developed Emergency Alerting System to allow teams to quickly send a message out to all their staff, or a crisis response team within less than a minute. There are several Voice Alerting Systems on the market, but most have one downside. They don’t provide feedback to see whether or not the user has 1) acknowledged the alert, and 2) responded to the alert.

This is a key benefit of Voice Broadcasting by Techyy. Not only can you send a Voice Alert to hundreds of users, you can also tell if the message has been acknowledged and also receive a response.

Not sure what Voice Broadcasting is, or how it works? In simple terms, all you need to do, is call up a special number, enter an access code that is associated with a pre-defined group of telephone numbers, and record your message. Users will receive a telephone call and optional SMS and can listen to the message instantly and also respond to or acknowledge the message.

SMS Alerts

Similar to Voice Broadcasting, SMS Alerts can be used to instantly send a SMS message to thousands of mobile numbers instantly. This is very helpful to communicate a message to a large audience.

What’s In Your Crisis Management Plan?

Voice Broadcasting and SMS Alerts are an effective and affordable way to communicate to your workforce. Make sure you include a proceedure to ensure you can reach your workforce or teams quickly and effectively.

Want to learn more about Techyy’s Voice Broadcasting and SMS Alerting technology? Please contact us or request a demo.